New State Solutions

Blended Teams

Our modern approach allows for a blend of hires in a way that manages both costs and delivery

We also facilitate the introduction of 3rd party specialists where specific IP is needed

Case Study:


Our client, a Global Information Services provider, was directed by the FCA to run a process review of Credit Services. All current processes, risks and controls associated with customer detriment, were required to be captured. The Programme was in danger of missing the FCA deadline, with consequences including fines and the withdrawal of certain licenses.

Client Brief

To provide proven Process Design experts, capable of building a robust process management framework and a strengthened process improvement toolkit.


With the programme under significant time pressure, a blend of permanent and contract resource was rapidly introduced. The Program Director also required a specialist consulting partner to coach the Operations Team into new ways of thinking and working. On our recommendation, a 3rd party specialist was introduced and subsequently hired.


The Program was delivered on time and to budget, with a further £750K of opportunity cost savings identified. Over 20 business critical issues were removed with a vastly improved governance framework put in place.