We determine your precise requirements in consideration of industry, functional expertise, geography and level. By pre-screening and pre-assessing induviduals, we build your talent pipeline facilitating both formal and informal introductions.
Our Client a major Telecoms business hired a new Group Chief Customer Officer (CCO), to work with the business unit CEOs and Managing Directors to deliver customer centric transformation. After onboarding, the Group CCO sought to build a centre of excellence (CofE).
To build a talent pipeline of qualified external prospects ready for a new CofE, accountable for the architecture, design and delivery of all E2E customer experience. Our client sought to begin the process in readiness for the incoming Director, who was serving a six-month notice period.
An accurate map of the market was developed across both Industry and Consulting. After extensive pre-screening, we identified a choice of well qualified attractable candidates and presented to the Group CCO.
Three candidates were hired and successfully integrated into the new CofE.
Our modern approach allows for a blend of hires in a way that manages both costs and delivery. We also facilitate the introduction of 3rd party specialists where specific IP is needed.
Our client, a Global Information Services provider, was directed by the FCA to run a process review of Credit Services. All current processes, risks and controls associated with customer detriment, were required to be captured. The Programme was in danger of missing the FCA deadline, with consequences including fines and the withdrawal of certain licenses.
To provide proven Process Design experts, capable of building a robust process management framework and a strengthened process improvement toolkit.
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Our Passion – Delivering Talent
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